01Why it exists
I write estimates. This is the software I wanted.
Not a product manager, and not a consultant who interviewed a few shops.
The software shops are sold was not built badly. It was built a long time ago, added to constantly by people answering reasonable requests, and never had anything taken out. That is how a screen ends up with twenty two columns, and nobody along the way did anything wrong.
The cost lands on you every day. Six seconds for a list to come up is a working day a month across five people. A required field that Mitchell never fills in means somebody types a zero, and now a made up number sits in your records looking exactly like a real one.
None of that is hard to fix. It just needs somebody whose own day it ruins to be the one deciding.
02How it gets decided
Five rules. Everything else follows.
If you disagree with one of these, Teardown is probably not right for your shop, and it is better we both know that now.
- 01
Quick comes first
It is the thing that made the old software hard to live with, and the one thing you cannot add later.
- 02
Nothing is required unless it really has to be
A required field stops somebody working until they produce information they may not have. Almost nothing on a repair order is like that.
- 03
Start with few columns
Every screen opens with the ones that answer the question. The rest are one click away and stay where you put them.
- 04
Nothing gets deleted
Archived, marked, voided. You have to be able to explain a car and a bill a year later, and you cannot explain something that is gone.
- 05
The export is the truth
An import is never turned away because the software thinks it has seen it before. Getting that wrong loses a price change quietly, which is the worst thing this could do to you.
03The honest part
One person wrote this and one person answers. Decide what that is worth before you move your shop onto it.
What is worse: there is no support floor. If I am under a car, you are waiting. I am not going to tell you otherwise and have you find out on a bad night.
What is better: I know what a supplement is without it being explained. Tell me a screen is wrong and it gets fixed that week, not voted on.
If it ever stops
Thirty days notice either way, your records kept for ninety days after, and an export whenever you ask for one. It is in the terms, not left to good intentions. Nothing locks you in except whether it is any good.
04Get in touch
Tell me what your shop needs and I will say straight out if this does it.
- 01
Within a day
I write back. One person, not a sequence.
- 02
Half an hour, when it suits you
A walkthrough on a screen share, or at the shop if you are near Calgary. Bring one of your own exports and we will import it while you watch.
- 03
Then 14 days
Your own shop, set up properly, with your repair order numbers carried on from where they are now. No card until you decide.
Or skip the form. Call 403 360 8483, or write to info@teardownauto.com.